Support

For 50 years, Berney Office Solutions' success has been based on providing quality service to it's customers.

For that reason, we employ only Factory Certified Technical Trainers to ensure that our technicians provide the best support in the imaging industry. We offer only superior grade parts and supplies for use in the sophisticated office equipment we service.berneycoveragemap_2012

We have many incredible resources that help make our customer service experience superior to the rest.

  • 6 locations throughout Alabama and 1 location Florida
  • 2 Certified Technician Trainers for Xerox – only ones in Alabama!
  • Over 60 Xerox, Muratec and Kyocera certified and trained technicians
  • Xerox authorized service training center
  • Local Customer Care Center
  • Local warehouses with parts and supplies
  • 30 minute Customer Care Center response time
  • 25% of service calls resolved over the phone
  • 4 hour Field Technician response time
  • 100% Satisfaction Guarantee